Effective Date: June 22, 2025
These Terms and Conditions (“Terms”) govern your use of the Paradventure website and services (the “Services”). By using our website and booking services, you agree to these Terms. Please read them carefully before making any bookings.
1. Booking a Tour
- Eligibility: To make a booking, you must be at least 18 years old and have the legal capacity to enter into binding contracts.
- Booking Process: You must provide accurate and complete information when making a booking. A booking is only confirmed once we receive full payment or a deposit, depending on the terms of the tour.
- Prices: Prices for our tours are listed on the website. These prices are subject to change, and we will notify you of any price adjustments before confirming your booking.
2. Payment
- Payment Methods: We accept payments via credit/debit cards, bank transfer, and other approved payment methods. All payments are processed securely.
- Currency: Payments will be processed in the local currency (Mauritian Rupee or other agreed currency). You are responsible for any conversion fees.
- Non-Refundable Deposit: A deposit may be required to secure your booking. This deposit is non-refundable under certain conditions, which will be specified in the tour details.
3. Cancellation and Refund Policy
- Cancellations by You: If you cancel your booking, we will apply cancellation fees based on the timing of your cancellation, as specified in the booking terms. Cancellation fees may be up to 100% of the booking value if canceled within 7 days of the tour date.
- Cancellations by Us: If we cancel your tour due to unforeseen circumstances, we will offer a full refund or rebook your tour on an alternative date.
- Refunds: Refunds will be processed according to our refund policy and may take up to 14 days to complete.
4. Tour Modifications
We reserve the right to modify the tour itinerary or services due to unforeseen circumstances (weather, availability, etc.). We will notify you of any significant changes and offer alternatives if applicable.
5. Limitation of Liability
- Tour Risks: You acknowledge that participation in tours may involve risks (e.g., outdoor activities, transportation). By booking a tour with us, you accept these risks and agree to follow all safety instructions provided by our guides.
- Liability: Paradventure is not liable for any injuries, losses, or damages incurred during the tour, except where required by law.
6. Intellectual Property
All content on our website, including text, images, videos, and logos, is protected by copyright and intellectual property laws. You may not use or reproduce any content without our prior written consent.
7. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. For more information, please review our Privacy Policy.
8. Force Majeure
We are not liable for any delay or failure to perform due to events beyond our control (e.g., natural disasters, government actions, or strikes).
9. Governing Law
These Terms and Conditions are governed by the laws of Mauritius. Any disputes shall be resolved in the courts of Mauritius.
10. Amendments to These Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on this page, with the “Effective Date” updated accordingly.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Paradventure
Email: data@paradventure.com
Phone: +230 5884 8090
Website: paradventure.com